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Culture and Appreciation Coordinator

The Culture and Appreciation Coordinator is responsible for engaging and maintaining Thread’s network by executing strategies, including awards, events, and tokens of appreciation, to drive high quality TouchPoints and retention across the entire Thread community of stakeholders (students, volunteers, staff, Board, collaborators, and donors). This position provides a wide range of support, from creative input, including design of communications, tokens of appreciation and events, to tactical execution of Thread’s gratitude process. The Coordinator’s role fulfills a critical component of Thread’s stewardship and retention of human capital strategy; maximizing Thread’s reach and maintaining a consistent and intentional presence in our community members’ lives. Critical to success in this role is unparalleled creativity and thoughtfulness, as well as the ability to thoroughly embody Thread’s organizational values and core competencies: failing successfully, inclusive decision-making, rethinking wealth, and never giving up, to translate the intention behind these values into our approach to thanking and appreciation. Additionally, as a member of the Human Resources and Talent Development team, the Coordinator will provide key administrative support including data tracking, screening materials, editing documents and presentations, writing thank you notes, and managing logistics and technology to enable highly efficient delivery of services.


Key Responsibilities

Thanking and Appreciation:

  • Lead the creation, maintenance and refinement of Thread’s gratitude strategy for all members of our community; this includes students, volunteers, staff, Board, collaborators and donors
  • Tokens:
    • Create exceptionally thoughtful and aesthetically pleasing gifts and awards, congruent with the Thread brand and values
    • In particular, execute all aspects of the gratitude process for donors >$10,000 including the creation of unique and thoughtful tokens of appreciation, thank you notes and other gifts; engage others for input, including the CEO, as appropriate
  • Events:
    • Develop and execute events that create a sense of community and demonstrate our overwhelming gratitude. These may include special dinners, holiday parties, happy hours, award ceremonies, cookouts, and beyond
    • Support with the development and execution of our total compensation strategy for members of our staff team to support team morale and employee retention

Additional Administrative Support:

  • Support with conceptualization and execution of Thread’s thanking and appreciation strategy, with a focus on the retention of human capital across the entire organization
  • Serve as resource for the Director of Human Resources, to support with administration, data entry and tracking, copyediting, research, communications, special projects and other duties as assigned
  • Train, delegate to and manage volunteer and intern resources to deliver administrative support as appropriate
  • Prioritize, plan, organize, coordinate, and lead work assignments for volunteers or interns



  • Bachelor’s Degree strongly preferred
  • Exceptionally strong artistic and design abilities
  • 1-3 years of related experience preferred
  • Highly organized, service oriented and creative
  • Ability to manage projects, organize and complete complex tasks and prioritize multiple assignments and deliver on a timely basis
  • Demonstrated ability to work in complex environment and manage multiple processes and tasks simultaneously
  • Ability to leverage capabilities of Microsoft Office Suite at a Master level, including design, automation, mail merge, document management/security, data management and special functions within Word, PowerPoint and Excel; Microsoft Office Specialist Master Certification a plus
  • Ability to and willingness to adapt to new technologies, including software and social media
  • Experience building positive relationships with volunteers and community partners from a wide variety of background
  • Strong ability to train, delegate, motivate and manage volunteer and intern resources
  • Possession of the following attributes: creative, excellent communication and interpersonal skills, positive 
attitude, self-motivated
  • Ability to interact effectively with a wide variety of audiences
  • Prior non-profit experience or knowledge preferred
  • Innovative and resourceful with respect to problem solving
  • Ability to handle sensitive and confidential information with discretion


More About Thread

Our Mission:

Thread engages underperforming high school students confronting significant barriers outside of the classroom by providing each one with a family of committed volunteers and increased access to community resources. We foster students’ academic advancement and personal growth into self-motivated, resilient, and responsible citizens.

Our Why:

Studies have shown that the defining difference between Rust Belt cities that struggled and those that were hotspots of rejuvenation was the structure of social networks. The Thread Community Model brings together a broad cross-section of our city by forming authentic, mutual, and enduring relationships and in turn provides a vehicle for sustained change. Thread believes that the power of relationships—the dynamic web of interconnectedness created when futures are woven together—can end the poverty of isolation and allow both youth and Baltimore to realize their full potential.

Thread is weaving a new social fabric where everyone thrives and which is expanding to connect with even more students, volunteers, and collaborators. Thread currently serves 303 students and alumni with the support of over 800 volunteers and over 175 collaborators. We plan to continue to increase our annual and total enrollments until we meet our long-term goal of engaging 300 new students each year (5% of every high school freshman class across Baltimore City). This expansion and evolution requires that Thread be nimble and innovative, and leverage identified opportunities in a way that is congruent with our values and core competencies.

Our How:

Team members at Thread are hard- and smart-working, collaborative, curious, passionate, gritty, strategic and resilient. We meet people where they are. We go all in with care, compassion, and empathy. We believe small acts make a big difference. We trust each other to be sincere, reliable and competent. The outcomes Thread has achieved are exemplary. However, the road to excellence is peppered with iterative learning. We make mistakes often and fail frequently, but we learn from our mistakes and continue to tenaciously try and try again. We are about building communities of responsibility and have high expectations of students, volunteers, collaborators, and staff. We believe that each human being has a purpose in life and have found that individuals living on purpose have discovered the intersection of their skills, passion, and what the world needs. The journey to find this intersection, one’s dot, is often simultaneously exhilarating and difficult. Thread creates a safe and challenging space for all individuals in our community—students, volunteers, collaborators, and staff— to find their dot through deep reflection, honest feedback, and in-depth coaching.

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