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Non-Profit Database and Systems Manager

Thread, a Baltimore-based, youth-centered nonprofit organization is seeking Database and Systems Manager candidates. We’re looking for someone who is systems-minded and tech savvy, who geeks out over databases and object architecture. An ideal candidate will either have experience working in SalesForce or a very strong interest in learning, a customer service orientation, a keen focus on data and reporting, as well as a strong ability to maintain and build our internal systems. We need someone who can support with our project management too; someone who is really, really good at moving the project (and people!) forward. A person with a knack for scheduling, staging, and sending pertinent information ahead of time, as well as creating charts, maps, graphs and spreadsheets. This person is highly organized and can routinely identify and manage risk in a project. We would like to find a candidate who is eager and excited to work with all of the people involved to ensure our staff team has what they need to do their job well and can access information seamlessly.  A successful candidate must be a fast learner of new technical skills, but also enjoy working with our staff team!

 

Job Summary

The Database and Systems Manager has primary responsibility for managing our Salesforce database system, which houses student case management and academic information, as well as volunteer, donor and collaborator information. In addition to updating and maintaining the database, the Database and Systems Manager will work to structure our database so that it best meets organizational needs around data collection, case management and process management. This includes, but is not limited to, work inside the administrative panel, managing logins, rights and security; training staff members on use of the system; ensuring that integrations are working properly; building or updating fields, reports, dashboards, and views; working with outside vendors to update portions of the system that may need to be coded. In addition, the Database and Systems Manager will also own, update and maintain other systems such as, but not limited to, Thread’s website built in WordPress, blast email services such as MailChimp, Gmail listervs, intranets / wiki, and a LMS/CMS. The position will work actively with the data managers in the organization to ensure that our database system, organizational processes and people processes all work in concert with one another.

 

Key Responsibilities

  • Partner with our data managers to design and implement program performance measurement systems (database and processes) that allow accurate, flexible, and reliable information collection, analysis and reporting
  • Gather, organize, and analyze data from disparate sources
  • Present findings to program owners and leadership in a way that is useful for decision support, benchmarking, performance tracking and donor cultivation
  • Build and architect objects in Salesforce and work with the Salesforce database and reporting software, i.e. Tableu and Action Grid, to develop easy-use dashboards, forms, etc. for staff members to review and analyze data trends, as well as input data seamlessly
  • Maintain other systems and software such as Dropbox / Google Drive for file sharing, organizational websites, intranets and wikis, etc.

 

Qualifications/Skills

  • Bachelor’s degree with excellent / robust technical / technology skills
  • Experience with Salesforce highly preferred; other database experience and the ability, drive and desire to become an expert in Salesforce at the administrator level is required.
  • 2 to 3 years of experience in designing and building databases
  • Enthusiasm for translating your tech knowledge into everyday speak so the rest of us can understand!
  • Familiarity with, and experience building, reports and dashboards in Salesforce and Tableau preferred, but not required
  • Excellent project management, coordination and backwards planning skills
  • Ability to evaluate and select appropriate software for performance measurement purposes
  • Outstanding analytical ability with a commitment to excellence and accuracy
  • Ability to extract meaningful conclusions from large amounts of information
  • Excellent oral and written communication skills, especially in the ability to deliver quantitative and
qualitative data in a compelling way
  • Ability to organize complex tasks and prioritize multiple assignments
  • Strong attention to detail and follow up skills
  • Collaborative approach to finding solutions
  • Prior non-profit experience or knowledge
  • Alignment and personal buy-in to the Thread model, mission, vision and theory of change

 

Bonus if you have

  • Knowledge of CMS Systems generally or WordPress specifically
  • PHP or Javascript or HTML
  • Experience in the use of a structured query language in a relational database
  • Strong data management skills and comfort with statistical analyses
  • 1 to 2 years of experience in data collection


More About Thread

Our Mission

Thread engages underperforming high school students confronting significant barriers outside of the classroom by providing each one with a family of committed volunteers and increased access to community resources. We foster students’ academic advancement and personal growth into self-motivated, resilient, and responsible citizens.

Our Why

Studies have shown that the defining difference between Rust Belt cities that struggled and those that were hotspots of rejuvenation was the structure of social networks. The Thread Community Model brings together a broad cross-section of our city by forming authentic, mutual, and enduring relationships and in turn provides a vehicle for sustained change. Thread believes that the power of relationships—the dynamic web of interconnectedness created when futures are woven together—can end the poverty of isolation and allow both youth and Baltimore to realize their full potential.

Thread is weaving a new social fabric where everyone thrives and which is expanding to connect with even more students, volunteers, and collaborators. Thread currently serves 303 students and alumni with the support of over 800 volunteers and over 175 collaborators. We plan to continue to increase our annual and total enrollments until we meet our long-term goal of engaging 300 new students each year (5% of every high school freshman class across Baltimore City). This expansion and evolution requires that Thread be nimble and innovative, and leverage identified opportunities in a way that is congruent with our values and core competencies.

Our How

Team members at Thread are hard- and smart-working, collaborative, curious, passionate, gritty, strategic and resilient. We meet people where they are. We go all in with care, compassion, and empathy. We believe small acts make a big difference. We trust each other to be sincere, reliable and competent. The outcomes Thread has achieved are exemplary. However, the road to excellence is peppered with iterative learning. We make mistakes often and fail frequently, but we learn from our mistakes and continue to tenaciously try and try again. We are about building communities of responsibility and have high expectations of students, volunteers, collaborators, and staff. We believe that each human being has a purpose in life and have found that individuals living on purpose have discovered the intersection of their skills, passion, and what the world needs. The journey to find this intersection, one’s dot, is often simultaneously exhilarating and difficult. Thread creates a safe and challenging space for all individuals in our community—students, volunteers, collaborators, and staff— to find their dot through deep reflection, honest feedback, and in-depth coaching.

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