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Site Coordinator


Thread, a Baltimore-based, youth-centered nonprofit organization is seeking Site Coordinator candidates. Site Coordinators (SCs) are responsible for overseeing the supports provided to cohorts of high school and post high school students that were enrolled at a Baltimore City Public School site and continue to be engaged in Thread's 10-year program, as well as the hundreds of volunteers who are attached to them. Each Site Coordinator is responsible for 150-400+ university and community-based volunteers who provide academic, professional, and social support to 48-128 Thread students. 

Site Coordinators are the lynchpin to the Thread Community Model. Their work supports the development of bonds that transcend racial and socioeconomic barriers, creatively building unconventional families and community not defined by DNA or address. These connections enable us to overcome the poverty of isolation and, in its place, establish a wealth of human connection permanently linked by unconditional love and support. 
SCs are organizers and mobilizers who build consistent, robust, and supportive one-on-one relationships with Volunteer Leaders, called GrandParents. The type of relationships that SCs build with GrandParents, founded in openness and vulnerability, model for our entire Community what it really takes to see others for who they truly are. 


To learn more about this opportunity, please check out our job posting below!


About Thread

Thread engages underperforming high school students confronting significant barriers outside of the classroom by providing each one with a family of committed volunteers and increased access to community resources. We foster students’ academic advancement and personal growth into self-motivated, resilient, and responsible citizens.


Our Why

Studies have shown that the defining difference between Rust Belt cities that struggled and those that were hotspots of rejuvenation was the structure of social networks. The Thread Community Model brings together a broad cross-section of our city by forming authentic, mutual, and enduring relationships and in turn provides a vehicle for sustained change. Thread believes that the power of relationships—the dynamic web of interconnectedness created when futures are woven together—can end the poverty of isolation and allow both youth and Baltimore to realize their full potential.

Thread is weaving a new social fabric where everyone thrives and which is expanding to connect with even more students, volunteers, and collaborators. Thread currently serves 255 students and alumni with the support of over 800 volunteers and over 175 collaborators and plans to enroll 48 additional students in FY17, as well as continue to increase our annual and total enrollments until we meet our long-term goal of engaging 300 new students each year (5% of every high school freshman class across Baltimore). This expansion and evolution requires that Thread be nimble and innovative, and leverage identified opportunities in a way that is congruent with our values and core competencies.


Our What

While we believe that relationships are the key to creating true accountability and sustained action in a community, forming and maintaining relationships is challenging. The Thread Community Model facilitates relationships by driving TouchPoints, points of contact and interaction, between students, volunteers, and collaborators.  Imagine a series of concentric circles. At the center is one student: a student who, since birth, has known what it means to live within the bottom quartile of many statistical scales—income, GPA, and the array of measures we use to assess opportunity. The circle closest to the student is the immediate Thread Family—comprised of up to five university and community-based volunteers committed to doing whatever it takes to customize support, whether that means providing rides to school or packing lunches, spending a Saturday studying for mid-terms or assisting a student with finding alternative housing after an eviction. Thread Families are available 24 hours a day, 365 days a year, and Thread students remain in the program for 10 years. In the next circle moving outward, Thread staff and Resource Teams provide expert support and programs that engage students for up to 12 hours per day, in activities such as tutoring, SAT and college preparation, community service, workforce readiness and employment. This program circle connects to existing resources in the outermost circle, extending far into the community. Now imagine lines that connect everyone in every circle to one another. That’s Thread!


Our How

Team members at Thread are hard- and smart-working, collaborative, curious, passionate, gritty, strategic and resilient. We meet people where they are. We go all in with care, compassion, and empathy. We believe small acts make a big difference. We trust each other to be sincere, reliable and competent. The outcomes Thread has achieved are exemplary. However, the road to excellence is peppered with iterative learning. We make mistakes often and fail frequently, but we learn from our mistakes and continue to tenaciously try and try again. We are about building communities of responsibility and have high expectations of students, volunteers, collaborators, and staff. We believe that each human being has a purpose in life and have found that individuals living on purpose have discovered the intersection of their skills, passion, and what the world needs. The journey to find this intersection, one’s dot, is often simultaneously exhilarating and difficult. Thread creates a safe and challenging space for all individuals in our community—students, volunteers, collaborators, and staff— to find their dot through deep reflection, honest feedback, and in-depth coaching.


Job Summary

Reporting to the Managing Director of Programs, the Site Coordinator (SC) develops, operates, and manages a single school site (based at a Baltimore City Public School), and is accountable for outcomes of volunteers and students. The SC oversees between 150-300+ undergraduate, graduate, and community-based volunteers from the Baltimore area, who provide tutoring, academic, professional and social support to 48-112 Thread students. The SC guides the translation of Thread’s mission, vision, and values at the school site; actively develops volunteer leadership; liaises with principals, administrators and teachers; and ensures that the Thread Community Model is effectively and consistently practiced, so that students, volunteers and collaborators have the tools and supports that they need to thrive.


Key Responsibilities

Relationship Building

  • Facilitate connections between volunteers and students by coaching and working through volunteer leaders called GrandParents (GPs)
  • Develop and grow relationships with Principal, Administrators and Teachers at partner school
  • Build positive, long-term relationship with Thread volunteers, resource teams, collaborators and students
  • Prepare for and execute monthly ThreadTalks, which are informational sessions for all of the volunteers serving at a particular school site

Volunteer Engagement

  • Communicate, deploy and work through the Thread Community Model
  • In partnership with the Engagement Team, recruit, train and retain volunteer leadership—Heads of Family (HOFs) and GPs
  • Conduct monthly meetings with GPs and arm them with the tools they need to best serve their Thread Families
  • Assist GPs and HOFs in working collaboratively with Thread Family members to identify 
individual needs of students/families and provide targeted interventions through daily after school tutoring session, SAT preparatory sessions, college planning activities, community service activities, special social events, and summer internships, etc.
  • Assist GPs and HOFs in connecting with and securing Thread and external resources to support family efforts
  • Translate the Thread culture to the site to encompass the core competencies of the program: failing successfully, inclusive decision making, rethinking wealth, and never giving up
  • Work with GPs and HOFs to re-engage volunteers who are not meeting participation expectations

Volunteer Leadership Training and Development

  • Implement the comprehensive volunteer leadership development curriculum
  • Collaborate with Thread staff to develop and revise volunteer and volunteer leadership development curricula
  • Execute innovative training retreats for volunteer leaders that expand the capacity of the organization
  • Provide effective and inspiring leadership by ensuring the volunteer leadership training and development connects and ensures effective communication between Thread Families, Programs and Services
  • Engage key volunteers in soliciting expertise and feedback on training and development materials
  • Provide feedback of successes/challenges to volunteers to better engage them in improving student outcomes
  • Carefully document implementation of, and changes to, the leadership development program and provide feedback

Data and Performance Management

  • Track, analyze, report on, and present metrics and results
  • Continually monitor metrics and outcomes and adjust implementation in order to improve performance
  • Manage assessment rubrics for volunteer leaders and coordinate with staff on the collection and assimilation of volunteer metrics
  • Gather site operating data
  • Identify site program areas to target for improvement
  • Operations/Program Management
  • Develop, implement and ensure proper use of Thread tools to manage all site volunteers and families, including technologies, communications tools
  • Set standards for accountability and measurements of success for volunteers
  • Reinforce critical operating protocols and ensure proper implementation
  • Identify best practices consistent with Thread policies among site; provide opportunities for sharing throughout site
  • Ensure all site operations are aligned with Thread’s vision, mission and goals
  • Manage site budget
  • Encourage and ensure compliance with Thread policies and procedures
  • Provide critical input to the development of Programs and Services and support the development 
and maintenance of program infrastructure to meet the needs of the organization.


  • Bachelor’s Degree required; Master's Degree in a related field preferred
  • At least one year of relevant work experience working with at-risk youth and families preferred
  • Able to act adeptly as an entrepreneur, organizer and facilitator.
  • Ability to drive action by working through and with a number of individuals and groups.
  • Exceptional leadership and coaching abilities.
  • Excellent communication skills.
  • Passion for working with volunteers, youth and their families.
  • Experience building positive relationships with volunteers, community partners, parents, or 
teachers from a wide variety of backgrounds.  
  • Demonstrated ability to work in complex environment and manage multiple processes and tasks simultaneously.
  • Proficiencies with technology (e.g. Microsoft Word, Excel, PowerPoint; Google Docs, Sheets, Drive; databases) and willingness to adapt to new technologies; Salesforce experience a plus
  • Innovative and resourceful with respect to problem solving
  • Experience with tracking, analyzing, and drawing conclusions from data sets
  • Strong candidates would possess the following attributes: entrepreneurial spirit; positive attitude, self-motivation, ability to problem solve, humility and willingness to encourage critical feedback from volunteers, team members, students and partners; interest in improving success of program
  • Willingness to work unusual hours to accommodate for the demands of the position (candidates must also be willing to conduct evening meetings at least twice per week)
  • Ability to make minimum two-year commitment to the position
  • And perhaps most importantly, a true and genuine willingness to open oneself to others and build deep, meaningful, non-transactional relationships. Thread believes that empathetic and enduring relationships are our society’s most essential form of wealth. Cultivating relationships that transcend racial and socioeconomic barriers – and creatively building an unconventional family and community not defined by DNA and address – will enable us to overcome the poverty of isolation and, in its place, establish a wealth of human connection permanently linked by unconditional love and support. Site Coordinators build the type of relationships they want others to experience. The success of our model absolutely depends on it.
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